White Glove Service® in Action

Travel Reviews: What our clients say.

Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.

Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise. WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry.

We love to hear from you.

Northeast India & Bhutan

We just wanted to let you know how impressed we were with the treatment and tour arranged by Big Five Tours. Every step along the way, things ran smoothly and efficiently… The tour with Big Five not only met our expectations but exceeded them by a wide margin. You are more than welcome to pass this note along to your contact at Big Five as we thoroughly enjoyed the India experience.” – J.F.A.


Northeast India & Bhutan

“We just wanted to let you know how impressed we were with the treatment and tour arranged by Big Five Tours. Every step along the way, things ran smoothly and efficiently… The tour with Big Five not only met our expectations but exceeded them by a wide margin. You are more than welcome to pass this note along to your contact at Big Five as we thoroughly enjoyed the India experience.” – J.F.A.


Turkey & Morocco

“Just a quick note to thank you for arranging such a great trip to Istanbul for us. Our guide was the best ever: personable and warm in personality, so knowledgeable and interesting in content, and of course the arrangements were always impeccable, as were the selections of the things we did. (Guide) was a joy to be with, and we all just loved him. We accomplished so much. As for my flight arrangements, they were just perfect, and went off without a hitch. ” – K.J.


Ecuador & The Galapagos – You have won my clients over

I wanted to thank you and …to let you know I just got an email from my clients & how much of a great time they are having & how well they are being taking care.

And how they do not want to tour with anybody other than with BigFive Tours from now on.

Not only did you sold the Tour, You sold your company.

Thank you very very Much!

L.T

 


Morocco – “The Food was Delicious”

First time to Morocco and the food was delicious! In Fez and Marrakech the food was more North American – It was tasty, but would have preferred Moroccan cuisine.

Our Tour guide & Driver were Amazing-welcoming, & they made our trip memorable

If I were to travel again… I would like to go to Africa with BigFive.

Sincerely,

P&D.M


Buenos Aires, Peru & Galapagos

Our trip was just EXCELLANT!

From our Final Documents to our Ground Transportation all was just great!  We also enjoyed the meals and accommodation from the hotel properties. 

This was our first time traveling with BigFive and we will seriously consider to go thru you again.

Thank you for a fantastic trip!

B, J & H

 


Opened our eyes to East African landscape and wildlife

Thank-you for assigning our guide to us whilst we were on safari past week. He opened our eyes to East African landscape and wildlife,sharing his extensive knowledge during our daily game drives. We were travelling with our grandchildren and he was most attentive to their questions making it an exhilarating trip of discovery for them. He is an excellent ambassador for his country and it’s inhabitants.

Many thanks,

D & A and family

 


Ecuador & Galapagos – Charming Quide – we would do it again

Our trip was wonderful! And our guide in Ecuador was excellent in every way!  We would like to take the rainforest trip and will ask for her again.  She was very professional, knowledgeable and quite charming!

I would certainly go with BigFive to  Peru, Chile & Ecuador again!

Cant tell you how much we enjoyed your company!

Sincerely,

M&D. K


Patagonia & Iguazu Falls – Our guides knew how to get us around the falls,

Our guide, who drove with us to and from El Calafate to El Chalten was an amazing source of info and help.  She was AWSOME.

And our other guide at the Iguazu Falls really knew how to get us around the falls, and thru all the customs processes, going back and forth between Brazil and Argentina.

Can’t wait to go on our next planned trip this year to Tanzania & Uganda with you again.

See you soon!

L&L


Panama and Peru – Help with our Delayed Flight

Dear BigFive,

We appreciated BigFive efforts in assisting us with our delayed flight from Iquitos to Lime.  This was our first experience with BigFive and we would use your services again.

Our Travel Assistance & Documentation were excellent as well as our accommodations on the ground.

Thank you!

T&S. M

 


From East Africa…OUR FABULOUS TRIP!!!!

Hello BigFive,

I think that we four woman are all still trying to cope with re- entering our normal lives. Jet lag is over but who wants to be back here? Life was glorious for us every day as we went out on our drives, saw an abundance of animals and spent evening having sun-downers and eating fabulous meals!
I just wanted to thank you, and our Travel Agent, for planning a wonderful and perfect Safari for us. Your knowledge in choosing just the right camps and guides was superb, I think that I can speak for all of us in saying that we felt safe, well cared for and indeed pampered during this trip.

All in all, traveling so far and having none-stop activities is not totally easy. There is little time for rest, since there is always more to see and do. However, it could not have been made easier for us. We found the staff at every lodge or camp absolutely accommodating.
I do not think that we will ever forget the Valentine’s dinner on the veranda at Camp or our cocktails, or those magnificent gardens there! The Property was so elegant and yet rustic and having hippos frolicking in the River below our tents was something I will always remember so fondly.
I just want you to know that if I ever do another exotic trip, or even return to Africa, which I do want to do, I will be calling Big Five. I will highly recommend you to my friends.
I could go on and on but will end by saying thank you again for making our perhaps one and only Safari the trip of a lifetime and a dream fulfilled!

Sincerely

Happy clients who just got back from East Africa.

M.


Northern India – I would do it again

Dear Big Five,

We spent a wonderful 10days in India, and it was just not enough time, everyone was friendly, the hotels were great, and your Destination Specialist was very helpful and knowledgeable. It was very comforting knowing that he was a guide himself for many years in India and prepared a lovely itinerary for us.

Our Driver was exceptional!

I would defiantly revisit India again.

Sincerely,

D&K. W

 

 

 


Chile & Argentina – Lets Tango!

We have been to many destinations with you and this time we wanted to Tango!

We had an amazing time, our destination specialist listen to what we wanted and since we have traveled with you in the past it was comforting knowing we were in great hands.

Our guides and hotels were excellent, Buenos Aires Tango shows is defiantly a must! Next time I would like to take an authentic Tango Lesson.

Sincerely,

J & J. G


Kenya & Tanzania – Extra Special!

We have traveled with BigFive before, and would definatly travel again with you.

Our trip to Kenya & Tanzania was perfect!… Our guides were well educated, knowledgable & Carring!  No more could be asked.

“Loved the 3 outdoor meals/cocktails”- Exra Special!

G & M. C


Brazil – A Great Experience!

We heard about Big Five from our Travel Agent, everything was taken care of from the begingign it was everything we wanted.

Meals, Hotels and most of all the guides were just fantastic!   I had high expectations and overall.. we had a Great Experience!

Thank you.

S.W


Peru – Wish I could have Stayed Longer

Everything was excellent. All of the people working with us were on top of their game and very interested in making sure we were totally informed and satisfied. The guides both on land and on boat were outstanding with their thoroughness and expertise. The hotels were splendid and they were so comfortable our only regret was that we were not able to stay longer in each one.

 

Thank you.

S&B .R


Safari – As I Write We Are Sitting In The Open Air – It’s a Paradise

To be honest we are having the trip of a lifetime.  As I write we are sitting in the open air lounge area of Xaranna looking out onto the delta.  It’s a paradise.  We are the only clients here so you can imagine the attention.  Our guide is truly amazing, immensely knowledgeable and charming.   This morning’s safari was much longer than at Tswalu, 6 am to 11am.   Weather is co operating, lovely and warm but not unbearable.   So far we have seen 4 of the big 5, the leopard being the only one not to be found.

Just off on our next safari.

BigFive he has done a fantastic job in organizing the Africa part of this truly outstanding adventure.

L. P


Costa Rica – Thoroughly Impressed with All The Services

My Clients  had an incredible vacation and aside from the screw ups from the airlines (nothing to do with Big Five), I think it’s safe to say that this was a trip of a lifetime for them.  They were thoroughly impressed with all the services Big Five provided while in destination and I have no doubt that we will see many referrals from them in the future.

Take care and thanks again for everything you guys did on this trip for them.

B.


Thank you for Taking Care of our Father – Galapagos Islands

My Father was recently aboard on of your tours of the Galapagos Islands.

I wanted to take this time to thank your staff for taking care of him. For as long as  I can remember, my father has been an avid bird watcher and my siblings and I were very excited to hear about his plans to visit the Galapagos Islands in Ecuador when he first began to make travel arrangements six months ago.  This was the trip of a lifetime for him and it was exciting to hear that he would get a chance to do something he loved in such a unique place.  He had not really traveled while my mother was still alive and I was very happy and excited he was going to get a chance to take this trip.  He had researched everything about the islands and was looking forward to exploring with you tour group.  He also sent a message hone a few days into his trip that he was having a great time and had seen a lot of beautiful and interesting things.

Unfortunately, my father fell and broke his hip while he was on one of the islands.  Your staff and and guide on the ground aided him in getting to a medical facility on the islands and your tour guide stayed with him until arrangements could be made to get him back to the United States.

When we first heard, my siblings and I were terrified.  Here was my father on an island with no real hospital and it was unclear how he was going to make it back home.  He also wasn’t able to finish his trip of a lifetime.  Fortunately, a few days and several phone calls later, with the aid of your company, my sisters were able to make arrangements with his insurance to get him air-ambulanced home.  He has had surgery and rehab and is now home and walking around a bit (albeit with the use of a walker).  The surgery went well and are hopeful he’ll be back to normal soon.

More than anything, my sibling and I wanted to thank you for taking care of our dad.  We wanted to especially thank your tour guide and those who helped him get medical care quickly.  It really meant a lot to my father that your guide stayed with him until he was able to be back home.  He said the tour guide was one of the few at the medical center on the Galapagos who spoke English and it was comforting for him to communicate with someone.  Thank you all for making sure that he was taken care of on your tour!  It is greatly appreciated!

Thank you also for sending flowers.  Your tour group is really a class act and we appreciate all you have done for our family!

Sincerely,

J.N & Family


Peru – Ecuador – Bags on Aboard

We were referred to BigFive, and I have to say I was very glad that we went with Big Five.  It was just so nice and easy to travel with you. Even with one glitch in Cusco/lima/Quito transfer. Our bags were not checked thru to Quito and there was a long wait for bags in Lima, but our representative had to work hard to get them on the flight to Quito & he Succeeded!

We felt so comfortable with everything that we would travel again with BigFive, maybe to Southeast Asia.

Sincerely,

J.& S.K