White Glove Service® in Action

Travel Reviews: What our clients say.

Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.

Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise. WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry.

We love to hear from you.

Sri Lanka Adventure

“Just wanted to let you know that (guests) have returned from a fabulous trip. They had as they said “The trip of a Lifetime”, it was amazing, not only because of the country and its people but because of the care and detail provided by Big Five.  They were so appreciative of everything, and I have you to thank for that.  I have let everyone in the office know and you are sure to hear from us again, after this we wouldn’t use anyone but Big Five. Thanks again ” – C.B.  


Lush Landscapes of Guatemala, Colombia & Ecuador

“The client just called this morning to advise that they had an AMAZING time… They enjoyed their time very much and could not thank us enough for the last-minute assistance provided due to the cancelled flight. He mentioned that they have always been (tour company) travelers and we have super surpassed anything they have ever done with (tour company). He mentioned that they have a circle of friends that travel a lot and they all also use (tour company).   He is going to spread the word about their trip with us and advise his friends to use Big Five instead.   He said he hopes to get a new circle of Big Five travelers.” – R.B. 


Southern Tanzania – “There isn’t anything on this trip they would have done differently! “

“Just wanted to let you know that I have already talked with the (client) family!  They had a wonderful time and said there isn’t anything on this trip they would have done differently!  Even the kiddos, came up and thanked me!  I think everything went well.   I just want to say a huge thank you to you for putting everything together and helping me  with everything!  You are amazing!”  – T. R.


Natural New Zealand – “was, without a doubt, the best trip ever”

“We recently returned home from what was, without a doubt, the best trip ever!!! We enjoyed absolutely every activity we participated in, every hotel, and every wonderful location. It was so much more than we expected!!!   All of our guides were pleasant, personable, knowledgeable and flexible. They certainly did all they could to make this a trip of a lifetime. They took us to see everything we expressed an interest in and then some!!” – M. H. 


Argentina – “The trip of a Lifetime”

Just wanted to let you know that (clients) have returned from a fabulous trip. They had as they said “The trip of a Lifetime”, it was amazing, not only because of the country and its people but because of the care and detail provided by Big Five. They were so appreciative of everything and I have you to thank for that. I have let everyone in the office know and you are sure to hear from us again, after this we wouldn’t use anyone but Big Five.

Thanks again.” – B. S. 


South Africa – “we really didn’t want to leave”

“The safari camps worked out very well and your on the ground person in Nairobi was a gem, she really did a great job. The safari portion was extraordinary. We loved the mix of lodges, we really didn’t want to leave. Loved ending in Tswalu. It was so different in every way, climate, topography, wildlife. Very hot and very relaxing. It simply could not have been a better trip. Bottom line, excellent trip, wonderful organizing and we would do it all again in a minute.” S.R.   


Guatemala & Colombia – Alaways informed about our Clients while traveling

 

“In our office we all appreciate the attention to detail of Big Five and we all look forward to the updates about our clients while they are traveling by the While Glove Service® of Big Five. This is amazing as we know about everything happening on the ground before the clients return home. This is valuable whether the news is good or bad. Again, I just want to praise the outstanding service by Big Five. ” – B. & F. D.


Indochina -“it was the guides who made the trip so memorable for us”

“In our opinion, it was the guides who made the trip so memorable for us with their knowledge and by continually going the extra mile to ensure that we gained the maximum experience whilst in their care. However, one guide that really stood out in our minds had to be (Guide) in Siem Reap. Going the “extra mile” was not good enough for him; he wanted to do two extra miles to please us and periodically would say “you are the boss” and would make suggestions and recommendations on the best temples to visit in addition to the Bayon and Angkor Wat. When we indicated that there were a few items we wanted to purchase, he offered to shop for them [and did so] for us at a much better price in non-touristy areas in his off-hours while we were relaxing at the hotel. All in all to date, this may have been the trip of our lifetime.”   –   R.J.  


Kao Gu China

“We would like to thank you for all your help during our recent visit to China. We very much appreciated your constant checking with our local guides and with us as to how the trip was going and whether everything was OK. It was a very interesting visit covering some of the immense history and culture of China, and also an opportunity to see how rapidly the economy is growing there. We took the opportunity to further help the economy by buying some silk carpets in Shanghai, silk embroidery in Lijang and bronze garden ornaments in Xian! Many thanks again for all your great assistance,” – B. & F. D.


“I cannot begin to tell you how pleased I am with Big Five and (Big Five Destination Specialist – DS)  It was truly an outstanding job done from beginning to end.   I have been a leisure travel agent for 37 years, and I am fortunate to say I get my share of high end travelers to many exotic parts of the world.  (DS) went above and beyond what any other operator would have given answering our clients many questions and requirements.  He lead us to make the best decisions.  There were a number of challenges planning with this particular trip and I was always given professional and personal guidance that I needed.  Even till the end when the Nairobi airport burned.  I had done my own air myself, but Big Five stepped in and assisted the travelers getting them home. Yes, we do have a choice in tour operators, and there are many good high end ones out there, but Big Five will be at the top.  Big Five and (DS) did surpass my expectations.” –   S.B.


Ancestor Volcanoes of Guatemala & Galapagos Islands

“I still can’t believe my trip has come and gone… it was truly an amazing experience. It was very nice to ‘be lead by the hand’ – met, transferred, pick-up and delivered at every turn. It made our experience in a strange country (and not speaking the language) very nice. The guides and drivers were excellent and the attention to detail was exceptional. Thank you” – N.B. 


Africa- Thank you sincerely for putting together the most memorable and enjoyable family vacation we have ever taken.

Yes, we’re back and I want to thank you sincerely for putting together the most memorable and enjoyable family vacation we have ever taken. It was extremely well planned, and all the details were covered.

Truthfully, we had some reservations when we booked the trip. We felt that we had planned the trip with some haste, since we didn’t really research anything ourselves. However, it quickly became apparent that we were in great hands and that you had planned every detail for us.

The trip began on a high note with our experience with the Airlines. As we were flying overseas to Istanbul, one of my sons asked if we could take this Airline wherever we flew in North America from now on. They were great.

Istanbul was a gem. The hotel we stayed at was perfect. It was well situated and we received excellent service. The tour you arranged was wonderful. We only had two days there, but felt that we saw everything.

It only got better when we arrived in Africa. Your recommendation of using Big Five Tours was perfect. They took great care of us during our trip. Their local African partner was amazing. They were in regular communication with us to make sure that our trip was going well, and that our needs were being attended to. All our campsites and accommodation were amazing, and we were treated to first class service everywhere we went.

Our biggest concern going into the trip was whether we had booked enough “Safari” time. But we squeezed every ounce of game viewing out of the trip, and we all felt that we had seen everything that could possibly have been seen.

We had one mishap during the trip. Our oldest son caught a stomach bug, so we had to go to a local medical facility. Fortunately, their tour guide arranged for us to visit a first class medical facility in Karatu and re-arranged two flights for myself and my son, so we could re-connect with our family the same evening. Big Five along with the doctor at the clinic, were superb. We will be submitting a claim shortly on the travel insurance for the cost of the medical care and flights.

Again, we can’t thank you enough for arranging such a wonderful trip. Please also convey our sincere gratitude to Big Five Tours.

Hopefully, you won’t mind if we continue to contact you for our future travel needs.

S & G


Indochina

“We recently returned home from what was, without a doubt, the best trip ever!!! We enjoyed absolutely every activity we participated in, every hotel, and every wonderful location. It was so much more than we expected!!!   All of our guides were pleasant, personable, knowledgeable and flexible. They certainly did all they could to make this a trip of a lifetime. They took us to see everything we expressed an interest in and then some!! Our hotels were outstanding!!!  Luang Prabang was a very pleasant surprise.  And, we were able to do things on our own because they (hotels) were close to everything” – C.H.


South Africa

“Everything was excellent. All of the people working with us were on top of their game and very interested in making sure we were totally informed and satisfied. The guides were outstanding with their thoroughness and expertise..” – B.R.


Brazil

“The service and care of Big Five left me wanting to plan my next adventure with you both, and I will be in touch for a 2015 trip.  It was one of the best trips I have ever been on and can’t wait for the next adventure!  We have always appreciated how you treat our vacation like your own, and when partnered with a company like Big Five, it is a perfect match!.” – G.H.


Zambia & Zimbabwe -Thank you for planning and organizing our magnificent trip to Africa.

Thank you for planning and organizing our magnificent trip to Africa.   From the word ‘go’ everything was wonderful. Our safaris could not have been better.  The accommodations luxurious for where they were, the rangers and trackers extremely knowledgeable.

– L. & M. H.


Galapagos Islands, Western Rainforest & Otavalo -“Big Five really went beyond the call of service “

“Big Five really went beyond the call of service to plan this trip for us in a week’s time. One cannot use enough superlatives to describe the accommodations, guides, gourmet dining, service and atmosphere of Mashpi Lodge, a dream destination in all regards. The excursions were not to be missed. Everyone should visit Ecuador. It is an amazing country that is pulling itself up by the bootstraps into the modern world, while retaining its heritage. The moderate climate, beyond-blue skies, glorious vistas, and friendly people make this a must-see country.”  – C.M.


Central Bhutan – “The trip was outstanding!

“The trip was outstanding!  We are very impressed with Big Five.  The trip was great and it went without a hitch. The hotels were top notch… and the meals were wonderful. The guides were knowledgeable, informative, responsible and delightful people!  I would be glad to be a poster child for Big Five!”  – F.F.


Namibia- Desert & Beyond

” I just wanted to thank you for planning a wonderful and perfect Safari for us. Your knowledge in choosing just the right camps and guides was superb! I think that I can speak for all of us in saying that we felt safe, well cared for and indeed pampered during this trip.”

– M.H.


Northeast India & Bhutan

I’d like to take this opportunity to say a huge ‘Thank You’!  I entrusted my #1 clients to you and I fully realize the pressure I put on you and your team to make this trip 100% perfect.  Although I haven’t spoken to (guests) yet, I expect that you have exceeded all of their expectations and I thank you for that!”  – B.D.