White Glove Service® in Action

Travel Reviews: What our clients say.

Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.

Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise. WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry.

We love to hear from you.

Life Changing Experience

You told us it would be a life changing experience. And I was not disappointed. Although I have been to Africa before, I saw and spoke with the people. I saw and spoke with people. To be able to see the Rhino face to face, was a highlight. Our guides took the time and made the efforts to make sure we were “amazed”, while comfortable. Thank you again for selecting me to be a part of this group. I am excited to be taking a group South America in January, Knowing the high standards and opportunities that will be available.


S.S.-Travel Advisor

Attention to detail

Big Five’s attention to and satisfying my level of detail was best part of my journey; the availability of White Glove Service®, and the service Advisor.  We have been on seven trips with Big Five, all successful.  This journey allowed us to be a part of saving eco areas.

M.P. – Client           


Phenomenal Tanzania

We’re at the Arusha Serena Hotel in our dayroom, about to depart for Kilimanjaro airport. THANK YOU to the entire Big Five Team for an absolutely phenomenal trip! Words truly cannot describe how wonderful this trip was – so many details were tended to and it made things easy going for me and (guest). I’ll be in Florida the first week of December and I’d love to… relay further information about our excellent experience!

C. M. – Clients

Celebrating milestones on trip of a lifetime

This was an amazing way to celebrate our 25th wedding anniversary and (client’s) 50th birthday. We are so glad that we chose Big 5 to work with us for the trip of our lifetime. From the time we started working with our travel agent, Carolyn, and Ashish at Big 5 we felt well taken care of. Titus was a great host in Kenya and kept track of us throughout the trip to make sure we were enjoying our experiences and also followed up to see how we were doing after we flew home to Toronto! The trip was planned so well and the order of the game reserves/conservancies and lodges worked really well. We loved all of the places that we stayed in Kenya and would love to return one day. The guides that we had in each location, as well as in Tanzania, were all great (knowledgeable and friendly). Our hosts were also great and we especially liked the experience at Lewa where they had a special dinner set up for us under the stars. Our accommodation at Elephant Pepper Camp was so beautiful. The food throughout our stay was incredible and we especially liked the Gibb’s Farm experience with farm-to-table fresh good each meal. Gibb’s Farm was a beautiful place to stay and a nice way to end our trip. We were thrilled to see the Big 5 within the first few days of being on our safari and the diversity of wildlife and topography across the camps we stayed at was perfect.  We already have recommended Big 5 and would hope one day to travel with you again.

We chose Big 5 because of your commitment to sustainable travel – both social and environment. Understanding the difference between conservancy and game reserve made us look at them differently – we preferred the respect with wildlife on the conservancy (only 5 vehicles allowed around any game at a time) and the engagement with the local people (from staffing in the lodges to sharing in the profits). Two things stood out to us and we intend to stay engaged with them – one was an effort underway in Mara to help young girls with education and the second was the school we visited in Tanzania.

S. & J. W. – Clients

Hello to two fabulous tour organizations

I hope it is ok that I have sent a combined email to both Big 5 and Delfina. I felt it was important to do so because the coordination on our behalf between the two organizations was superb… 

… And to our friends at Big 5. We loved how you coordinated in Peru and our every need was anticipated, from wheelchairs in the airport to being able to check out late and rest at Inkaterra. Always the guides were focused on our comfort and I knew management was in the wings and would be present at a moment’s notice if need be (Thank you). We were so glad we could do the second half of our trip because it was amazing. We went a little slower because of our injuries but the guides were always patient and worked with our limitations. Speaking of guides, it is clear to us that you hire the top guides, Guide) and (Guide) were topnotch. We spent the most time with(Guide) because he did the Sacred Valley phase of the trip. He went up and above to respond to our specific ad hoc requests, ie visit to Seminario. I think he has to be one of the most connected people in the Sacred Valley. We somehow got in front of all the long lines, met a world-famous artist. etc. And of course he was so knowledgeable about Peru, its culture and people. A delight! And (Guide) picked us up at the end of flights and had to deal with us when we were tired and maybe even a bit cranky :). But what a wonderful way to start our second part of the vacation but to have dinner at Huaca. It was a late night for him but he was gracious and kind and it made for a memorable evening for us. And thank you Big 5 for a beautiful final dinner at Museo Larco 

Chuck and I have wonderful memories of Peru, and its people. And of course we have a great story to tell. And whenever we tell the story we are sure to praise (you). 

Again many, many thanks for all your excellent care and concern and FUN! 

C. M. – Clients

“Without A Doubt, The Best Trip Ever!!! “

Dear BigFive,

We recently returned home from what was, without a doubt, the best trip ever!!!  We enjoyed absolutely every activity we participated in, every hotel, and every wonderful  location.  It was so much more than we expected!!!   All of our guides were pleasant, personable, knowledgeable and flexible.  They  certainly did all they could to make this a trip of a lifetime.  They took  us to see everything we expressed an interest in and then some!!

Our hotels were outstanding!!!   We were upgraded at nearly all of the hotels, and they were worth the trip on their own.  The Oriental was  so nice, they celebrated my birthday with a cake, a bouquet of flowers, a note  from the manager and head of housekeeping, and finally an invitation to a cocktail party held on my birthday!!  What a memorable day. Raffles in Siem Reap was elegant and colonial with the most amazingly huge pool I have ever seen in a city hotel.  The Hotel de la Paix in Luang Prabang was so contemporary and beautiful, it was a real surprise.  In fact Luang Prabang was a very pleasant surprise. The Chedi  in Chiang Mai was gorgeous!!!  The Dusit Thani in Pattaya upgraded us to an incredible room on a private floor with an enormous balcony and an outdoor shower!!  All of the hotels were convenient and we were able to do things on our own because they were close to everything.

I wish I could give you a specific activity and call it the highlight of our trip but that would be impossible!!  There was something nearly every day that would fall in that category.  But there were 2 days that were truly highlights – the day in Siem Reap when we saw the smaller temples, went on the tethered balloon ride over Angkor Wat, and then went for an evening cruise on the moat with cocktails and canapés.  What a DAY!!!   The second fabulous day was in Chiang Mai when in one day we visited:  an elephant camp (I love elephants) and went on a long elephant ride through the hills, an orchid plantation (gorgeous), hill tribes (very interesting), and then Tiger Kingdom (a sanctuary not on the itinerary).  We felt truly lucky to have been able to enjoy so many wonderful things on one trip.

Thank you so much for everything, it was incredible and I know trips like that do not just ‘happen’.  You did an amazing job putting this together and we appreciate the effort it took to make this trip absolutely wonderful!!!

Thank you, thank you!!

South Africa & Botswana revealed

The camps were unique. We had different experiences at each site. It was great to have 2 safaris with such different experiences, but excellent service, accommodations and hosts in both locations. The travel logistics were smooth and Big Five was always available to help as needed.  I didn’t know what to expect, and this trip exceeded everything! Seeing these amazing animals so close in their environments and having the Elephant Experience at Jabulani truly made me appreciate the need to protect and preserve the animals and their habitats.

B.B., C. & G.B. – Clients

Everything was fantastic

Back from our latest big adventure to the Galápagos Islands and exploring the area of the capital of Ecuador, Quito.  Hard to summarize such a trip in a few words and a few photos. Seven days in the Galápagos, split between five days hiking and exploring four of the islands, with an opportunity to snorkel and kayak, while staying on the 48 passenger boat La Pinta. That was followed by two days of hiking, exploring and a little kayaking in several areas of Santa Cruz island, while staying at the amazing Galápagos Safari Camp in the highlands area of Santa Cruz.  The naturalists guides where exceptional and made all the difference in our amazing adventure.


East Africa Our second adventure with the Big Five

John D.

This was our second adventure with the Big Five. The first was a few years back to Machu Pichiu & the Amazon, which was a life-changing event for us but this trip to witness the Great Migration was even better. These trips take a year or more to plan but our travel agent did a great job in coordinating with the Big Five to see everything we wanted and more. The lodging was terrific especially The Manor (5 star) and the personal attention everyone gave us. All went off without a hitch and it couldn’t have gone any better. Absolutely nothing and no complaints. Having your personnel pick us up at every scheduled airport/location we felt very secure, which is important to traveling to unknown locations and the adventures that follow. The meals were very good, the different National Parks & Sanctuaries were a nice surprise (especially the crater & lake (bird sanctuary) were just astounding! Our drivers were very professional, knowledgeable, spoke good English, timely and personable.  After our second successful trip with the Big Five I would refer you to any/all family and friends who have the adventurous spirit like our family does.

When you see the long-history of culture in the local Villages in Peru & Africa and unfortunately some of the poverty that goes with it including the lack of schools & medical facilities and even shoes/clothing, it really makes one appreciate what we have and want to give back to them (and the protection of their parks/sanctuaries, sacred lands) whenever possible.  I will probably look into a trip in the future with the Big Five.

M., S. & M. G. – Clients

What a fantastic

I called you yesterday to tell you what a fantastic trip we had, but your line was busy, so here it goes. Just wanted to tell you how perfectly all  arrangements worked; we felt well looked after at every step and we had an absolutely fantastic trip. Kudos to Big Five. We have seen four of the big 5 only, the leopards did not cooperate, but what we have seen was spectacular. Travel arrangements, accommodations, food, tour guides, locations, everything was perfect. I have about 800 photos and videos to bore my friends with and I am attaching one of them here, hope you will like it. 


If you want detailed feedback on anything, such as hotel in Cape Town or comparison between Kwandwe Ecca lodge and Madikwe Jamala, please let me know I will be happy to call you. 


The very best

Big Five, fabulous, the tours that we took in Cape Town, with our driver/guide was the very best that we have ever experienced. The wine tour, beautiful!  Please let her employer know what a good job she did for us.  We loved the Cape Grace Hotel and our hotel in Amsterdam, was amazing.  The restaurant that you booked for us for New Year’s Eve, was just exactly right….beautiful walk to go there.  The Anne Frank museum, it’s a must.  I want to go back and do a safari with Big Five….we will see….


An Amazing Time in Argentina and Chile

I’ve been meaning to write you on (the clients’) feedback.


They all had an amazing time.  They thought 5 days was too long in B.A., since there wasn’t much to do.  They enjoyed the “walking” tour and bike tour.  Louise said it was a bit redundant, but I think it had to do with the weather and being very chilly.  Nonetheless they really enjoyed it.


The had a lot of fun at the Argentinian Cooking Experience.


They LOVED Tierra and thought the guides were fabulous! Their only complaint, (if a complaint), was that the dinner service was super slow.  So slow that they started skipping dessert just to gt out of there.  Louise said after such a long day out on tours to come back have dinner and wait a half hour in between each serving is a long wait.  They did tell them too, but she said it was really minor, given the entire trip.


They LOVED the Vines.  They wished they took a day away from BA and stayed an extra night there, just to relax a little more after Tierra.


All in all they absolutely loved it and everything went smoothly.  They were all very tired from so many flights, but that’s the only way, at the moment.


I just want to say thank you, so much, for all of your help during their trip.  This is the first time I’ve sent clients off on a big trip without stressing out every second making sure everything perfect, because I trusted and knew you guys were on it every step of the way, so thank you!  I will definitely use you guys first, when it comes to your destinations, and always recommend Big Five first!    🙂



Fantastic adventure in Ethiopia, Uganda and Kenya

We want to thank you from the bottom of our hearts for the fabulous adventure you created for us. From start to finish we travelled smoothly with no hitches and Big Five representatives to help usher us through customs, airport transfers and more. Our drivers were both friendly and professional. (Guide) in Entebbe was so helpful and listened to our interests and gave excellent advice. Our driver in Entebbe, our driver in Bwindi and our driver in Nairobi were all wonderful. They were happy to talk to us about their food, families, traditions and language.


The lodges and tented camps you chose for us were perfect. Our hosts and guides were passionate about their conservation ethic and the sustainable practices of our accommodations. All our guides were so knowledgeable and loved sharing with us. They made finding the wildlife seem easy. The different locations you selected, both lodges and tented camps, were outstanding in their locations, comfort, staff and food. We easily formed warm relationships with the folks there. We bookended our adventure with highlights – the gorilla groups at the outset, and the wildebeest river crossing and a lion kill at the end. With so much diversity in between! Plus I got to sit in the co-pilot seat on a couple of the bush plane flights. We can’t thank you enough for everything you did to arrange this adventure of a lifetime for us.


My most heartfelt thanks for everything you have done to make the deWaart’s trip a success.  I especially appreciate the fact that I trust you to make sure they are well taken care of.

Job very well done!!!!!