You are working with one of the most experienced groups of individuals in our industry. Big Five Destination Specialists receive 900+ hours of on-site and in-office product trainingannually, and are part of a diverse team assembled from 11 countries over 5 continents speaking a combined 10 different languages. With an average of 20 years’ experience in the travel industry, our Destination Specialists answer 8 out of 10 questions immediately based on their personal experiences.
24 Hours a Day: Every guest receives complimentary enrollment in our 24-hour White Glove Service® guest assistance program. A team of specialists using proprietary software to track your progress is available 365 days from anywhere in the world. WGS® starts two weeks before your departure to help with anything from concierge services to travel emergencies. We proactively call every guest from North America to check in and assist with requests such as checking local weather; dealing with lost luggage or cancelled flights; or even the rare medical emergency. In the last 18 months, we have proactively reached out by telephone to our guests on tour to welcome them or assist with a specific requests almost 1,500 times… and counting.
Ahead of the Crowds: Our Destination Specialists combine creativity with their impressive knowledge. As a result, we are on average two years or more ahead of the pack when it comes to new and innovative travel ideas.We focus on lesser known unique touring activities and emerging concepts that are not yet mainstream. We forge paths and take risks few others are willing to because we are committed to the principles of authenticity and sustainability. Most tour companies rely on an in-country counterpart for product ideas. At Big Five, we don’t wait for anyone else. In 30 of our 44 destinations, and counting, we pioneered the itineraries and activities that are well ahead of current trends, and have taught our ground team, who actually live in those countries. We invest in our team, constantly sending them out to find new experiences that most overseas companies are unaware of because they rarely leave their home territories.
A Sustainable Future: We believe in a sustainable future for all, and that is at the core of Big Five. You benefit from our partnerships with properties and suppliers with sustainable ethics built into their operations, assuring that you experience the best a destination has to offer. To that end, we employ local professional guides and drivers in each destination; and support local initiatives dedicated to cultural preservation and habitat conservation.Big Five has been consistently recognized as a leader in the sustainable travel, receiving accolades for our work to help change the world through travel. Big Five has also been honored by an internationally recognized travel network as the only company to twice receive an award for Sustainable Leadership after being judged against nearly 100 other companies by two separate independent panels. For more about sustainable travel, visit Galapagos.com, SafariTours.com and VisibleAsia.com.
We Don’t Tell Stories Better, We Tell Better Stories®