Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.
Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise. WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry.
We love to hear from you.
“Our trip to Chile was excellent. The accommodations were all outstanding. Sonia was everything you said she would be and more. Our other two guides were also very good. The transports were impeccable and entry into Chile could not have been easier. Thank you for all your hard work. .” – J.G.
“Thank you for one of the greatest trips of our lives. We LOVE South Africa. We saw the Big 5 on our game drive, and our tour driver, from the airport was terrific. Victoria Falls was awesome. Our guide there was wonderful. He really made the trip extra lovely. I would have loved to have had more time in any of the places, but feel blessed to have been there at all. It was truly extraordinary. You made everything work beautifully. Such an unforgettable experience. Thank you is not even adequate to express our gratitude. Only pictures can tell. We look forward to working with you, again.” – G.F
“We had an outstanding time in India. This trip was truly one of the best trips we’ve taken in the past few years. Your guys in Varanasi were very knowledgeable, and (guide) who spent time with us in Delhi and Udaipur was wonderful. Also, thank you again for inviting us to your guy’s house in Delhi for the festival, we had such a wonderful time. We really enjoyed this trip, and I wanted to thank you for all your help that made it one of the best ever.” – A.D.
“I had clients traveling in Peru this month (with Big Five). After Peru, they went on to Colombia where they were visiting family. The clients actually had an issue with cancelled flights in Peru, and we had to arrange some last-minute services, and add some services for a forced overnight. The client just called this morning to advise that they had an AMAZING time in Peru. They enjoyed their time very much and could not thank us enough for the last-minute assistance we provided.” – R.B.
“All of my tours were fantastic! Loved the Kangaroo Island, the Cairns rainforest, and the Barossa wine.
Thank you so much for your assistance. I will be doing another big trip within the next 1-2 years, and I will CERTAINLY be reaching out to Big Five.“
“The vacation was flawless. Big Five called us often assuring us that they were available 24/7. There was no reason to be apprehensive about anything. Hats off to you. We look forward to planning another trip to South America soon.” – G. & J. G.
“The trip was perfect in every way but what made it special was our guide. I really cried when I said goodbye and again when one of your staff picked us up at the hotel to go home as I spoke of her and the driver were perfect. I will always recommend your company, and hope to use the company again. Thank You” – N.J.
“I just wanted to tell you how extraordinary my experiences have been with Big Five Expeditions. I recently had some of my most discerning and demanding clients in Latin America. They were both exceedingly happy and reported that all had gone well. That these clients were happy is a great tribute. However, the service from Big Five only got better when the clients’ flight was delayed and my clients were going to miss their international connection. Big Five’s White Glove Service® kept the clients informed about flight arrangements and transfer details. What could have been a very bad end to a wonderful trip was rescued by the attention and service of Big Five.” – L.K.
“This trip was excellent! The accommodations and service were all above my expectations! The tour guides were all knowledgeable, professional and friendly. The itinerary was well thought out and worked out very well with the time we had available. The tour guides were very flexible with scheduling.” – G.C.
“Just a quick note to thank you for arranging such a great trip for us. Our guide was the best ever: personable and so knowledgeable and interesting in content. And the arrangements were always impeccable, as were the selections of the things we did. We accomplished so much. As for my flight arrangements, they were just perfect, and went off without a hitch.” – J.C.
“The trip was perfect in every way but what made it special was our guide. I really cried when I said goodbye, and again when one of your staff picked us up at the hotel to go home as I spoke of her and the driver (who) were perfect. I will always recommend your company, and hope to use the company again. Thank You” – N.J.
“Our trip was amazing! Still fighting the jet lag but it was well worth it! All suggestions including sequence of countries visited and activities planned in each and spectacular accommodations were much appreciated and made our journey such a fantastic experience! Thank you Big Five.” K. & B. G.
“The trip was spectacular! All three (South American) areas were so different so it’s hard to compare or choose a favorite! Our guide was a great resource and treated us as if we were her own. I was ready to go back yesterday! The service and care of Big Five left me wanting to plan my next adventure. It was one of the best trips I have ever been on and can’t wait for the next adventure!” – G.H.
“I just want to take a moment to thank you for your help with my clients and a special thanks for the White Glove Service®. The clients like it and I love getting feedback during their trip, and not just waiting for their return.White Glove Service® during the trip is a great plus!” – J.J.
“My trip was to India, Bhutan, Nepal & Tibet. The services were outstanding and sometimes even exceeded the expectations. In Bhutan Sangay Dhendup was exceptional as it is somebody that really loves his country and made for us a beautiful experience. Even though we didn’t use the butler service, we are aware they were all ways taking care of our needs. We feel we could even have made a longer stay as it was really a great experience. We are already looking for a future trip to the region. Thanks for everything!!!” – J. & R. Y.
“They (Guests) had great praise for the entire Big Five Staff. They enjoyed all of the arrangements and were very happy with the White Glove Service®. (So was I; it was wonderful to receive all of the updates). Both of them told me that the Big Five guides were excellent. And they were very impressed with how the Big Five representatives immediately handled any situations which did arise. All in all, it was a great success and we have very satisfied clients.” B. E.
“We had the most AMAZING time in Africa! I have been working on editing our picture… so I could send you the best ones of my daughter and the many experiences we had. Her dreams came true in every way. In fact, she wrote those very words in the guest books at the camps we stayed at. We just kept pinching ourselves to make sure it was real that we were on “safari” in Africa up close to so many wild animals! It was definitely an experience of a lifetime in every way. ” – A.D.
“I wanted to take this opportunity to tell you what a wonderful experience we had. Your agents, guides, drivers & cooks were top notch, which made our trip one of the most enjoyable we’ve ever experienced. We have already recommended Big Five to several friends, and we hope to travel with you again in the future. Thank you!” G.G.
“It is good to know that Big Five cares about our clients and (company). In all of my years, this is my first experience from a tour vendor who got ahead of the news and assisted the clients to make sure they are safe. Needless to say, yes, I have seen Big Five do other things for our clients, updating me about the progress of their tour. Wow, kudos to Big Five. Thank you for your time.” – T. A.
“The trip was incredible, and the best thing was how good it was arranged. The weather was perfect. I would like to tell your Supervisor, you made a trip one of the best. I am looking forward for our next vacation… We will be in touch!” – M.R.