Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.
Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise. WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry.
We love to hear from you.
“I just want to take a moment to thank you for your help with my clients and a special thanks for the White Glove Service®. The clients like it and I love getting feedback during their trip, and not just waiting for their return.White Glove Service® during the trip is a great plus!” – J.J.
“My trip was to India, Bhutan, Nepal & Tibet. The services were outstanding and sometimes even exceeded the expectations. In Bhutan Sangay Dhendup was exceptional as it is somebody that really loves his country and made for us a beautiful experience. Even though we didn’t use the butler service, we are aware they were all ways taking care of our needs. We feel we could even have made a longer stay as it was really a great experience. We are already looking for a future trip to the region. Thanks for everything!!!” – J. & R. Y.
“They (Guests) had great praise for the entire Big Five Staff. They enjoyed all of the arrangements and were very happy with the White Glove Service®. (So was I; it was wonderful to receive all of the updates). Both of them told me that the Big Five guides were excellent. And they were very impressed with how the Big Five representatives immediately handled any situations which did arise. All in all, it was a great success and we have very satisfied clients.” B. E.
“We had the most AMAZING time in Africa! I have been working on editing our picture… so I could send you the best ones of my daughter and the many experiences we had. Her dreams came true in every way. In fact, she wrote those very words in the guest books at the camps we stayed at. We just kept pinching ourselves to make sure it was real that we were on “safari” in Africa up close to so many wild animals! It was definitely an experience of a lifetime in every way. ” – A.D.
“I wanted to take this opportunity to tell you what a wonderful experience we had. Your agents, guides, drivers & cooks were top notch, which made our trip one of the most enjoyable we’ve ever experienced. We have already recommended Big Five to several friends, and we hope to travel with you again in the future. Thank you!” G.G.
“It is good to know that Big Five cares about our clients and (company). In all of my years, this is my first experience from a tour vendor who got ahead of the news and assisted the clients to make sure they are safe. Needless to say, yes, I have seen Big Five do other things for our clients, updating me about the progress of their tour. Wow, kudos to Big Five. Thank you for your time.” – T. A.
“The trip was incredible, and the best thing was how good it was arranged. The weather was perfect. I would like to tell your Supervisor, you made a trip one of the best. I am looking forward for our next vacation… We will be in touch!” – M.R.
We just wanted to let you know how impressed we were with the treatment and tour arranged by Big Five Tours. Every step along the way, things ran smoothly and efficiently… The tour with Big Five not only met our expectations but exceeded them by a wide margin. You are more than welcome to pass this note along to your contact at Big Five as we thoroughly enjoyed the India experience.” – J.F.A.
“We just wanted to let you know how impressed we were with the treatment and tour arranged by Big Five Tours. Every step along the way, things ran smoothly and efficiently… The tour with Big Five not only met our expectations but exceeded them by a wide margin. You are more than welcome to pass this note along to your contact at Big Five as we thoroughly enjoyed the India experience.” – J.F.A.
“Just a quick note to thank you for arranging such a great trip to Istanbul for us. Our guide was the best ever: personable and warm in personality, so knowledgeable and interesting in content, and of course the arrangements were always impeccable, as were the selections of the things we did. (Guide) was a joy to be with, and we all just loved him. We accomplished so much. As for my flight arrangements, they were just perfect, and went off without a hitch. ” – K.J.
I wanted to thank you and …to let you know I just got an email from my clients & how much of a great time they are having & how well they are being taking care.
And how they do not want to tour with anybody other than with BigFive Tours from now on.
Not only did you sold the Tour, You sold your company.
Thank you very very Much!
L.T
First time to Morocco and the food was delicious! In Fez and Marrakech the food was more North American – It was tasty, but would have preferred Moroccan cuisine.
Our Tour guide & Driver were Amazing-welcoming, & they made our trip memorable
If I were to travel again… I would like to go to Africa with BigFive.
Sincerely,
P&D.M
Our trip was just EXCELLANT!
From our Final Documents to our Ground Transportation all was just great! We also enjoyed the meals and accommodation from the hotel properties.
This was our first time traveling with BigFive and we will seriously consider to go thru you again.
Thank you for a fantastic trip!
B, J & H
Thank-you for assigning our guide to us whilst we were on safari past week. He opened our eyes to East African landscape and wildlife,sharing his extensive knowledge during our daily game drives. We were travelling with our grandchildren and he was most attentive to their questions making it an exhilarating trip of discovery for them. He is an excellent ambassador for his country and it’s inhabitants.
Many thanks,
D & A and family
Our trip was wonderful! And our guide in Ecuador was excellent in every way! We would like to take the rainforest trip and will ask for her again. She was very professional, knowledgeable and quite charming!
I would certainly go with BigFive to Peru, Chile & Ecuador again!
Cant tell you how much we enjoyed your company!
Sincerely,
M&D. K
Our guide, who drove with us to and from El Calafate to El Chalten was an amazing source of info and help. She was AWSOME.
And our other guide at the Iguazu Falls really knew how to get us around the falls, and thru all the customs processes, going back and forth between Brazil and Argentina.
Can’t wait to go on our next planned trip this year to Tanzania & Uganda with you again.
See you soon!
L&L
Dear BigFive,
We appreciated BigFive efforts in assisting us with our delayed flight from Iquitos to Lime. This was our first experience with BigFive and we would use your services again.
Our Travel Assistance & Documentation were excellent as well as our accommodations on the ground.
Thank you!
T&S. M
Hello BigFive,
I think that we four woman are all still trying to cope with re- entering our normal lives. Jet lag is over but who wants to be back here? Life was glorious for us every day as we went out on our drives, saw an abundance of animals and spent evening having sun-downers and eating fabulous meals!
I just wanted to thank you, and our Travel Agent, for planning a wonderful and perfect Safari for us. Your knowledge in choosing just the right camps and guides was superb, I think that I can speak for all of us in saying that we felt safe, well cared for and indeed pampered during this trip.
All in all, traveling so far and having none-stop activities is not totally easy. There is little time for rest, since there is always more to see and do. However, it could not have been made easier for us. We found the staff at every lodge or camp absolutely accommodating.
I do not think that we will ever forget the Valentine’s dinner on the veranda at Camp or our cocktails, or those magnificent gardens there! The Property was so elegant and yet rustic and having hippos frolicking in the River below our tents was something I will always remember so fondly.
I just want you to know that if I ever do another exotic trip, or even return to Africa, which I do want to do, I will be calling Big Five. I will highly recommend you to my friends.
I could go on and on but will end by saying thank you again for making our perhaps one and only Safari the trip of a lifetime and a dream fulfilled!
Sincerely
Happy clients who just got back from East Africa.
M.
Dear Big Five,
We spent a wonderful 10days in India, and it was just not enough time, everyone was friendly, the hotels were great, and your Destination Specialist was very helpful and knowledgeable. It was very comforting knowing that he was a guide himself for many years in India and prepared a lovely itinerary for us.
Our Driver was exceptional!
I would defiantly revisit India again.
Sincerely,
D&K. W
We have been to many destinations with you and this time we wanted to Tango!
We had an amazing time, our destination specialist listen to what we wanted and since we have traveled with you in the past it was comforting knowing we were in great hands.
Our guides and hotels were excellent, Buenos Aires Tango shows is defiantly a must! Next time I would like to take an authentic Tango Lesson.
Sincerely,
J & J. G
