Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.
Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise. WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry.
We love to hear from you.
“Everything was excellent. All of the people working with us were on top of their game and very interested in making sure we were totally informed and satisfied. The guides were outstanding with their thoroughness and expertise..” – B.R.
“The service and care of Big Five left me wanting to plan my next adventure with you both, and I will be in touch for a 2015 trip. It was one of the best trips I have ever been on and can’t wait for the next adventure! We have always appreciated how you treat our vacation like your own, and when partnered with a company like Big Five, it is a perfect match!.” – G.H.
Thank you for planning and organizing our magnificent trip to Africa. From the word ‘go’ everything was wonderful. Our safaris could not have been better. The accommodations luxurious for where they were, the rangers and trackers extremely knowledgeable.
– L. & M. H.
“Big Five really went beyond the call of service to plan this trip for us in a week’s time. One cannot use enough superlatives to describe the accommodations, guides, gourmet dining, service and atmosphere of Mashpi Lodge, a dream destination in all regards. The excursions were not to be missed. Everyone should visit Ecuador. It is an amazing country that is pulling itself up by the bootstraps into the modern world, while retaining its heritage. The moderate climate, beyond-blue skies, glorious vistas, and friendly people make this a must-see country.” – C.M.
“The trip was outstanding! We are very impressed with Big Five. The trip was great and it went without a hitch. The hotels were top notch… and the meals were wonderful. The guides were knowledgeable, informative, responsible and delightful people! I would be glad to be a poster child for Big Five!” – F.F.
” I just wanted to thank you for planning a wonderful and perfect Safari for us. Your knowledge in choosing just the right camps and guides was superb! I think that I can speak for all of us in saying that we felt safe, well cared for and indeed pampered during this trip.”
– M.H.
I’d like to take this opportunity to say a huge ‘Thank You’! I entrusted my #1 clients to you and I fully realize the pressure I put on you and your team to make this trip 100% perfect. Although I haven’t spoken to (guests) yet, I expect that you have exceeded all of their expectations and I thank you for that!” – B.D.
“Our trip to Chile was excellent. The accommodations were all outstanding. Sonia was everything you said she would be and more. Our other two guides were also very good. The transports were impeccable and entry into Chile could not have been easier. Thank you for all your hard work. .” – J.G.
“Thank you for one of the greatest trips of our lives. We LOVE South Africa. We saw the Big 5 on our game drive, and our tour driver, from the airport was terrific. Victoria Falls was awesome. Our guide there was wonderful. He really made the trip extra lovely. I would have loved to have had more time in any of the places, but feel blessed to have been there at all. It was truly extraordinary. You made everything work beautifully. Such an unforgettable experience. Thank you is not even adequate to express our gratitude. Only pictures can tell. We look forward to working with you, again.” – G.F
“We had an outstanding time in India. This trip was truly one of the best trips we’ve taken in the past few years. Your guys in Varanasi were very knowledgeable, and (guide) who spent time with us in Delhi and Udaipur was wonderful. Also, thank you again for inviting us to your guy’s house in Delhi for the festival, we had such a wonderful time. We really enjoyed this trip, and I wanted to thank you for all your help that made it one of the best ever.” – A.D.
“I had clients traveling in Peru this month (with Big Five). After Peru, they went on to Colombia where they were visiting family. The clients actually had an issue with cancelled flights in Peru, and we had to arrange some last-minute services, and add some services for a forced overnight. The client just called this morning to advise that they had an AMAZING time in Peru. They enjoyed their time very much and could not thank us enough for the last-minute assistance we provided.” – R.B.
“All of my tours were fantastic! Loved the Kangaroo Island, the Cairns rainforest, and the Barossa wine.
Thank you so much for your assistance. I will be doing another big trip within the next 1-2 years, and I will CERTAINLY be reaching out to Big Five.“
L. B.
“The vacation was flawless. Big Five called us often assuring us that they were available 24/7. There was no reason to be apprehensive about anything. Hats off to you. We look forward to planning another trip to South America soon.” – G. & J. G.
“The trip was perfect in every way but what made it special was our guide. I really cried when I said goodbye and again when one of your staff picked us up at the hotel to go home as I spoke of her and the driver were perfect. I will always recommend your company, and hope to use the company again. Thank You” – N.J.
“I just wanted to tell you how extraordinary my experiences have been with Big Five Expeditions. I recently had some of my most discerning and demanding clients in Latin America. They were both exceedingly happy and reported that all had gone well. That these clients were happy is a great tribute. However, the service from Big Five only got better when the clients’ flight was delayed and my clients were going to miss their international connection. Big Five’s White Glove Service® kept the clients informed about flight arrangements and transfer details. What could have been a very bad end to a wonderful trip was rescued by the attention and service of Big Five.” – L.K.
“This trip was excellent! The accommodations and service were all above my expectations! The tour guides were all knowledgeable, professional and friendly. The itinerary was well thought out and worked out very well with the time we had available. The tour guides were very flexible with scheduling.” – G.C.
“Just a quick note to thank you for arranging such a great trip for us. Our guide was the best ever: personable and so knowledgeable and interesting in content. And the arrangements were always impeccable, as were the selections of the things we did. We accomplished so much. As for my flight arrangements, they were just perfect, and went off without a hitch.” – J.C.
“The trip was perfect in every way but what made it special was our guide. I really cried when I said goodbye, and again when one of your staff picked us up at the hotel to go home as I spoke of her and the driver (who) were perfect. I will always recommend your company, and hope to use the company again. Thank You” – N.J.
“Our trip was amazing! Still fighting the jet lag but it was well worth it! All suggestions including sequence of countries visited and activities planned in each and spectacular accommodations were much appreciated and made our journey such a fantastic experience! Thank you Big Five.” K. & B. G.
“The trip was spectacular! All three (South American) areas were so different so it’s hard to compare or choose a favorite! Our guide was a great resource and treated us as if we were her own. I was ready to go back yesterday! The service and care of Big Five left me wanting to plan my next adventure. It was one of the best trips I have ever been on and can’t wait for the next adventure!” – G.H.
