Probably not. That’s how our premiere White Glove Service® guest assistance works. You never see them but they are always there in the background, 24/7, while you are traveling, unless and until you need them! Then they jump into action.
We launched WGS® in 2009 with the thought that we could avoid complaints by taking immediate action to solve problems as they arise, not later, say after the trip.
Over that time, the guest assistance team has tackled and solved somewhere around 7,300 issues from a little girl’s lost doll, to delayed luggage, to emergency medical evacuations.
WGS® runs 24 hours a day every day of the year, no matter where you are traveling. The team also contacts our guests with a welcome phone call after they arrive in their destination and maintains contact at times throughout the journey.
The entire focus is on our guests, from planning to the details of each travel day, to a follow up when they have return home.
Big Five continues to lead the way in guest relations for the luxury tour and travel industry. If you haven’t already explored the new website, you can start here, learning about White Glove Service® before haunting the destinations your clients have been dreaming about.
Happy Halloween. Whatever you do tonight, dress spooktacularly, be safe and have fun.
And, we’ll be waiting here tomorrow to help you plan the next grand adventure.