Yes, we’re back and I want to thank you sincerely for putting together the most memorable and enjoyable family vacation we have ever taken. It was extremely well planned, and all the details were covered.
Truthfully, we had some reservations when we booked the trip. We felt that we had planned the trip with some haste, since we didn’t really research anything ourselves. However, it quickly became apparent that we were in great hands and that you had planned every detail for us.
The trip began on a high note with our experience with the Airlines. As we were flying overseas to Istanbul, one of my sons asked if we could take this Airline wherever we flew in North America from now on. They were great.
Istanbul was a gem. The hotel we stayed at was perfect. It was well situated and we received excellent service. The tour you arranged was wonderful. We only had two days there, but felt that we saw everything.
It only got better when we arrived in Africa. Your recommendation of using Big Five Tours was perfect. They took great care of us during our trip. Their local African partner was amazing. They were in regular communication with us to make sure that our trip was going well, and that our needs were being attended to. All our campsites and accommodation were amazing, and we were treated to first class service everywhere we went.
Our biggest concern going into the trip was whether we had booked enough “Safari” time. But we squeezed every ounce of game viewing out of the trip, and we all felt that we had seen everything that could possibly have been seen.
We had one mishap during the trip. Our oldest son caught a stomach bug, so we had to go to a local medical facility. Fortunately, their tour guide arranged for us to visit a first class medical facility in Karatu and re-arranged two flights for myself and my son, so we could re-connect with our family the same evening. Big Five along with the doctor at the clinic, were superb. We will be submitting a claim shortly on the travel insurance for the cost of the medical care and flights.
Again, we can’t thank you enough for arranging such a wonderful trip. Please also convey our sincere gratitude to Big Five Tours.
Hopefully, you won’t mind if we continue to contact you for our future travel needs.
S & G
July 21, 2014
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