Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.
Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise. WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry.
We love to hear from you.
” I am emailing you to commend Big Five for the quality of your guides and your drivers during our recent trip to Asia.” My wife and I really appreciated not only their professionalism and knowledge, but for their friendship. These are really quality people who made our trip enjoyable and memorable. The drivers were also professional and sociable,especially in Tokyo. When people ask me what the highlight of our trip was I say that it was the people that we met. Thank you to Big Five and your really great guides for making our trip so memorable.
We have no words to thank you for the absolutely unbelievable service and the courtesies extended to us; your entire staff and the arrangements were absolutely fantastic. They were very helpful and took great care of us and Machu Pichhu was teriffic!. My utmost congratulations to all of you for the wonderful team you have put together. I will definitely be sending alot more business your way and once again many many thanks.
