Since I know you monitor our progress thru the whole trip, you already know we are back and had a wonderful time. Aside from all the amazing sites that we saw, I had a few short notes on the company you use: It’s hard to express our gratitude over the expertise that the Big 5 company displays in showing us Jordan and Egypt. They are simply fantastic. Everyone from the drivers to the guides are top notch people. The itinerary was formed together perfectly and had a lot of effort put into it. Each day was filled with another experience and never overloaded us.
Our first guide and driver were in Jordan and they did Jordan right. Both of them got to know us and really geared each day to make sure our interests were covered. For example, I was very interested in the Biblical mosaic map inside one of their churches. So our guide spend a lot more time to make sure we understood the history behind the map. Once he got us into the church itself, he went around uncovering parts of the map that the church normally keeps covered with carpet. This meant a lot to us and it was obvious that his relationship with the caretakers of the church was very strong. He has a Masters in Archeology and really knows Jordan and its history. We enjoyed his company (and the driver) very much. At another point, the driver realized that (Guest) started to like Turkish coffee. He then (during a coffee stop on the way to the Dead Sea) convinced the owner of the coffee stand to show her how to make the coffee properly. So she made us all coffee on the side to the road. At the end of the trip the driver presented us with a box of his favorite Turkish blend for her to try in the US.
These are only a small part of what we experienced, but it’s the small things that make the trip extra….
Egypt was even better. From our experience, Big 5 has the top Egyptian guide in the country. I think there isn’t anybody she does not know, including meeting the current president (on two occasions), has a meeting next week with the wife of Anwar Sadat, and knows the families of the security guards at various temples. But the best is that there was not a question she could not answer. She is simply the best—– and the support staff used for transporting us around the country is equal to her as well. She is an Egyptian national treasure. I expect to see her face on the 10 pound note someday or with her negotiation abilities, perhaps the 50 pound note.
I’m very grateful that you and (Agent) are working with these wonderful people and if you ever need a customer’s recommendation, (we) would love to give it. Thanks again for all your help.
April 5, 2018
The resturants were the highlight – these guests were real foodies, and they thought that the chef there were UNBELIEVABLE. They wanted...read more
We loved our trip. The Galapagos islands are magic! All to the places we visited were fantastic, and the final...read more
We spent the most of the time with our driver, “What A Gem” He taught us a lot, showed us...read more
Our Pre Departure information was very helpful in our preparation it gave us a good sense of what to expect and...read more
Thank you for everything, Your Destinations Specialist were great, everything was well planned and the service was wonderful, everything from...read more
Our guides were a joy to spend time with and were professional and knowledgeable, truly committed to enhancing our...read more
I was very impressed by the frequent up-dates I have been getting from The Big 5 on (Guest) Colombia trip. I...read more
” I am emailing you to commend Big Five for the quality of your guides and your drivers during our recent...read more
We have no words to thank you for the absolutely unbelievable service and the courtesies extended to us; your entire...read more