Yes, we’re back and I want to thank you sincerely for putting together the most memorable and enjoyable family vacation we have ever taken. It was extremely well planned, and all the details were covered.
Truthfully, we had some reservations when we booked the trip. We felt that we had planned the trip with some haste, since we didn’t really research anything ourselves. However, it quickly became apparent that we were in great hands and that you had planned every detail for us.
The trip began on a high note with our experience with the Airlines. As we were flying overseas to Istanbul, one of my sons asked if we could take this Airline wherever we flew in North America from now on. They were great.
Istanbul was a gem. The hotel we stayed at was perfect. It was well situated and we received excellent service. The tour you arranged was wonderful. We only had two days there, but felt that we saw everything.
It only got better when we arrived in Africa. Your recommendation of using Big Five Tours was perfect. They took great care of us during our trip. Their local African partner was amazing. They were in regular communication with us to make sure that our trip was going well, and that our needs were being attended to. All our campsites and accommodation were amazing, and we were treated to first class service everywhere we went.
Our biggest concern going into the trip was whether we had booked enough “Safari” time. But we squeezed every ounce of game viewing out of the trip, and we all felt that we had seen everything that could possibly have been seen.
We had one mishap during the trip. Our oldest son caught a stomach bug, so we had to go to a local medical facility. Fortunately, their tour guide arranged for us to visit a first class medical facility in Karatu and re-arranged two flights for myself and my son, so we could re-connect with our family the same evening. Big Five along with the doctor at the clinic, were superb. We will be submitting a claim shortly on the travel insurance for the cost of the medical care and flights.
Again, we can’t thank you enough for arranging such a wonderful trip. Please also convey our sincere gratitude to Big Five Tours.
Hopefully, you won’t mind if we continue to contact you for our future travel needs.
S & G
July 21, 2014
My Father was recently aboard on of your tours of the Galapagos Islands. I wanted to take this time to...read more
We were referred to BigFive, and I have to say I was very glad that we went with Big Five....read more
Our travel agent recommended Big Five and this was our very first trip to Brazil & Argentina. Everything was excellent...read more
Our travel agent was excellent, always available for questioning, very knowledgeable and with prompt service. Also it was very nice...read more
Hi Big Five, We just wanted to let you know how impressed we were with the treatment and tour arranged...read more
Dear BigFive, You’ve definitely shown these clients what it means to have a Tour Operator on your side – –...read more
You all did an excellent job on our clients tour and went above and beyond to help them not only...read more
This was a dream trip! The accommodations at all three locations were incredible, as was the service. It was just...read more
Everything went as we expected it, our contacts were very helpful and accommodating and our guides in Lima & Machu...read more
Dear BigFive, We recently returned home from what was, without a doubt, the best trip ever!!! We enjoyed absolutely every...read more
I just wanted to let you know that we had an outstanding time in India. This trip was truly one...read more
Dear BigFive, I met my clients again this afternoon at the Coffee lodge before heading to JRO for their flight to NBO....read more
This morning my client was on Saferi and she had an amazing time and couldn’t thank us enough for all the arrangements. She said...read more
How much do I love working with Big Five and your Destination Specialists. I think we were both in tears as...read more
Thanks. It was amazing! I wish we could have stayed longer in the islands and done more land touring. The...read more
We had a really wonderful trips. Pickups and flights were all on time–Wonderful! Our Pre Departure information was very helpful...read more
Thanks to your excellent team work & I’m sure my client will continue to explore the world with you . I...read more
My Clients arrived from the Galapagos Islands last Friday and raved about their trip. On Saturday they booked a trip...read more
I just got back from my game drive at MalaMala. We were exhausted but happy as clams because this morning was only...read more
My Client said he was welcomed to Istanbul by your White Glove Service® , he said the trip was great. He commented that...read more