My Father was recently aboard on of your tours of the Galapagos Islands.
I wanted to take this time to thank your staff for taking care of him. For as long as I can remember, my father has been an avid bird watcher and my siblings and I were very excited to hear about his plans to visit the Galapagos Islands in Ecuador when he first began to make travel arrangements six months ago. This was the trip of a lifetime for him and it was exciting to hear that he would get a chance to do something he loved in such a unique place. He had not really traveled while my mother was still alive and I was very happy and excited he was going to get a chance to take this trip. He had researched everything about the islands and was looking forward to exploring with you tour group. He also sent a message hone a few days into his trip that he was having a great time and had seen a lot of beautiful and interesting things.
Unfortunately, my father fell and broke his hip while he was on one of the islands. Your staff and and guide on the ground aided him in getting to a medical facility on the islands and your tour guide stayed with him until arrangements could be made to get him back to the United States.
When we first heard, my siblings and I were terrified. Here was my father on an island with no real hospital and it was unclear how he was going to make it back home. He also wasn’t able to finish his trip of a lifetime. Fortunately, a few days and several phone calls later, with the aid of your company, my sisters were able to make arrangements with his insurance to get him air-ambulanced home. He has had surgery and rehab and is now home and walking around a bit (albeit with the use of a walker). The surgery went well and are hopeful he’ll be back to normal soon.
More than anything, my sibling and I wanted to thank you for taking care of our dad. We wanted to especially thank your tour guide and those who helped him get medical care quickly. It really meant a lot to my father that your guide stayed with him until he was able to be back home. He said the tour guide was one of the few at the medical center on the Galapagos who spoke English and it was comforting for him to communicate with someone. Thank you all for making sure that he was taken care of on your tour! It is greatly appreciated!
Thank you also for sending flowers. Your tour group is really a class act and we appreciate all you have done for our family!
J.N & Family
January 9, 2014
The resturants were the highlight – these guests were real foodies, and they thought that the chef there were UNBELIEVABLE. They wanted...read more
We loved our trip. The Galapagos islands are magic! All to the places we visited were fantastic, and the final...read more
We spent the most of the time with our driver, “What A Gem” He taught us a lot, showed us...read more
Our Pre Departure information was very helpful in our preparation it gave us a good sense of what to expect and...read more
Thank you for everything, Your Destinations Specialist were great, everything was well planned and the service was wonderful, everything from...read more
Our guides were a joy to spend time with and were professional and knowledgeable, truly committed to enhancing our...read more
I was very impressed by the frequent up-dates I have been getting from The Big 5 on (Guest) Colombia trip. I...read more
” I am emailing you to commend Big Five for the quality of your guides and your drivers during our recent...read more
We have no words to thank you for the absolutely unbelievable service and the courtesies extended to us; your entire...read more