Things We Shouldn’t Freak Out About pt. 2 | ep. 21

Overview:

In this episode we talked about the back of the house at luxury hotels and how General Managers shouldn’t freak out about letting clients see them sweat. We also talked about traveling with families.

Parents shouldn’t freak out about crying kids and fellow travelers shouldn’t treat families with young children traveling with as much scorn as they do.

Topics:

  • Hotel Back-of-House Reality
  • Travel Industry Stress: Weather Delays and Staffing Issues
  • Travel with Kids: Handling Judgmental Passengers
  • Dealing with Difficult Passengers
  • The Complexity of Air Travel Logistics

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