THE WHY
You’re why begins here. Many travelers these days seem content to follow the crowd. Is that enough for you? Do you want to take the same trip your friend, family member or neighbor took? If not, then you are one of the 5% who follows your own passions. So ask yourself how far outside the box are you willing to go? At Big Five, our answer is “What box?”
You understand that extraordinary journeys are not simply a product of dollars and cents, nor are they pre-packaged and pulled off a rack. Life adventures are meticulously crafted with imagination, creativity, attention to detail, persistence and insider knowledge. All are elements of intellectual property – that elusive combination of equal parts education, intuition, talent and insight with a touch of inspiration that molds imaginings into reality.
As you travel your path, rest assured we are traveling with you. That is why since 1973, Big Five Tours & Expeditions has made it our creed to exceed our guests’ expectations. We have won accolades within the travel community for exceptional service, dynamic, and original itineraries and our experienced, knowledgeable staff. But it is you, our guests, who truly motivate us to bring out our very best efforts every time. We employ talented individuals in all departments, from accounting, to Sales, to corporate support, to management, ensuring that you receive exceptional service from your first contact to the last flight home. But there’s more.
- Level of Staff Knowledge In working with Big Five, you and your travel advisor will get to know the Big Five team, among the most qualified and dedicated group of experts in the travel industry. Our Destination Specialists receive 900+ hours of in-destination and in-office training annually. They have a combined average of more than two decades in the travel industry.
- Cutting Edge Ideas from a Cutting Edge Company Four in ten travelers as well as four in ten travel advisors working with Big Five are next generation. We change today by preparing for tomorrow. Innovation comes from the front, the vanguard.
- We Don’t Tell Stories Better, We Tell Better Stories® Our journeys are fully two years ahead of the crowds and so is our mission statement. We give a lot of credit to Big Five’s travelers and our advisor partners because both challenge us to venture further afield, away from the paths others take. Simply put, they want better stories.
- 24-Hour White Glove Service® Guest Assistance Help you won’t ever know is there – until you need it to be there – is just a call or email away, 365 days a year. Our procedures are set up to take advantage of the latest technology and our stellar White Glove Service® Guest Assistance team. Both Big Five’s CEO and its President know where each of our traveling guests is at any given time and they are immediately updated in real-time in the event of a change, issue or emergency. That offers you an extra layer of assurance that your journey is, in fact, our top priority.
- A Sustainable Future We understand that responsible tourism is as important to you as it is to us. Sustainable travel is at the core of Big Five, and you benefit from our partnerships with properties and suppliers with sustainable ethics built into their operations, assuring that you experience the best a destination has to offer. To that end, we employ local professional guides and drivers in each destination; and support local initiatives dedicated to cultural preservation and habitat conservation.
Big Five is leading the way in guest relations so you can focus on enjoying your adventure, worry-free.
We Don’t Tell Stories Better, We Tell Better Stories®
