24 Hours a Day: Every guest receives complimentary enrollment in our 24-hour White Glove Service® guest assistance program. A team of specialists using proprietary software to track your progress is available 365 days from anywhere in the world. WGS® starts two weeks before your departure to help with anything from concierge services to travel emergencies. We proactively call every guest from North America to check in and assist with requests such as checking local weather; dealing with lost luggage or cancelled flights; or even the rare medical emergency. In the last 18 months, we have proactively reached out by telephone to our guests on tour to welcome them or assist with a specific requests almost 1,500 times… and counting.
