The Key Ingredient

Dear Advisor Partners,

Do you remember those old sports drink commercials showing smiling faces from all around the world? Well, we don’t design sports drinks at Big Five. However, we do have smiling faces…and yes, they are from all around the world. Coincidently though, just like the electrolytes in a sports drink, the Faces of Five are our key ingredient, as well as the answer to a frequent question.

Travel advisors with happy guests returning home, sometimes even the happy guests, often ask us, “How do you so easily deliver above expectations?” It is a question that has a simple yet complex answer, one that is hard to put into words.

The simple answer? Our team loves what they do. The goal isn’t to just show a guest the destinations, it’s to have the guest experience the destination, people and culture, from the heart, not just the eyes. Giving our travelers that gift of heartwarming, life-changing memories and love for a country is all the gratitude we need. So in order to accomplish that, we will always shoot for the moon, making sure the only thing the clients need to worry about is what outfit to wear for the day.

The complex answer is the one that cannot be put into words….it could include a smile, a gesture, a guide. These faces are the power behind the company, the ones with the power to change lives. These are the faces that bring the destinations to life, breathing their passion into every word and connecting your world to theirs. These are the faces that make your smile just a bit wider, your connection just a bit deeper, your knowledge just a bit broader.

These are the Faces of Five. Thank you for letting them do what they love to do…for you. Enjoy this week’s video and I hope their smiles warm your hearts as much as they do ours